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Policy for keeping Patients and Staff Safe during the COVID-19 Pandemic

The Team at Reshape and Restore Ltd are fully committed to putting the health and safety of our patients first. We will therefore continue to monitor the COVID-19 situation and adjust the protocols and processes to meet or exceed the national and local hospital guidance. Please take the time to read through this information and bear in mind that the situation is a constantly evolving one.

Outpatient appointments and minor ops

We offer face to face consultations at all of our venues. We can offer remote consultations, although it is our opinion that nothing replaces the true value of a face to face consult, especially when certain factors such as the laxity and quality of skin is concerned, which cannot be assessed easily via a video link. You will need a face to face consultation before any procedure is booked.

Consultation clinics operate in “amber pathway”. This means you do not need a Covid-19 Test to attend the clinic. The risk of contracting or spreading Covid-19 is reduced by the following measures:

  • All patients attending any clinic location for an appointment or surgical treatment will be asked to complete a COVID-19 screening questionnaire before entering the facility.
  • Patients with potential symptoms of COVID-19, or who have been in contact with someone with potential symptoms (or have been advised as such by NHS Track and Trace) are asked not to attend, and seek further advice from the facility regarding re-booking of their appointment.
  • If you have been advised to shield or are advised vulnerable, and seeking a cosmetic consultation, we ask you to defer your appointment for the time being. If you consultation regards a medical concern, such as skin cancer, please discuss your case with us first, so we can prioritise your visit.
  • We ask all patients to attend their appointments wearing a face mask. This will be removed if necessary during the appointment for examination or treatment. If you cannot wear a mask for medical reasons please bring your certificate with you.

Hand gel and a fresh medical face mask will be provided on reception, please use this upon entry prior to proceeding to the clinic room. Additional personal protective equipment (PPE) such as eye screen, apron and gloves are available and provided if you have additional concerns or needs.
We also request that you attend your appointment alone. Please inform a member of staff if there is a medical reason for you to attend with a carer.
Clinic rooms will be thoroughly cleaned between each appointment and at the end of the day. This means that clinics are staggered and can lead to delays.
You will likely be asked to remain in your car until called in at the appointed time. Please keep your telephone on you and if possible arrive a little early. This is to minimise the number of patients inside the facility at any time.
Staff are regularly tested for COIVID-19 and the vast majority are undergoing early vaccination. Staff will be wearing masks and are also fully trained in COVID-19 infection control measures. Staff within the team who can work remotely are already doing so.

Inpatient Operations

Cosmetic procedures, whether inpatient or day case can be offered at all of our facilities. Inpatient procedures progress on a “green pathway”. This means you will have to have a negative COVID-19 test (even if you have been fully vaccinated) before your operation, typically 3-5 days in advance. The test is arranged for you. You and anyone in your household/bubble will be asked to self-isolate at least between your COVID-19 test and the time of your admission. Despite that, there remains a risk of contracting COVID-19. In addition, therefore, the following measures are in place to reduce your risk;

  • You will be asked to consider self-isolation BEFORE your COVID-19 test for up to 2 weeks before your procedure date.
  • You will be asked to consider self-isolation for up to one week AFTER your procedure, or until your first wound check is due in outpatients.
  • You will not be allowed visitors in the facility at any time during your stay. We are happy to assist you with video calls to friends/family using the facility wifi.
  • Operating theatres and inpatient rooms are “deep cleaned” in between patients. This can cause some delays as theatre sessions are staggered.
  • You will be asked to wear a face mask on arrival and keep it on unless there is a medical reason to remove it. Additional personal protective equipment (PPE) such as eye screen, apron and gloves are available.
  • You will be asked to gel hands on arrival and leaving the facility.

Staff are regularly tested for COIVID-19 and the vast majority are undergoing early vaccination. Staff will be wearing masks and are also fully trained in COVID-19 infection control measures. Staff within the team who can work remotely are already doing so.

What these measures can mean for you

What if I catch or test positive for COVID-19 before surgery?

If you test positive for COVID-19 your procedure will be cancelled. You will be offered a new date for surgery after 3 months if you wish to stay on the waiting list. If you wish to cancel outright, you will be refunded your fee with deducted costs to date for pre-assessment and COVID-19 testing.

What if you catch COVID-19 after your surgery?

Despite all efforts to avoid this eventuality (pre-op self-isolation, negative COVID 19 test, PPE, and post op isolation) this can theoretically happen. There is no current active treatment for COVID-19 as almost all treatments are supportive. You will need to have your COVID-19 treatment in the NHS. Mr. Khan and Mr. Chapman are both full time NHS consultants and are able to look after your surgical recovery.

What if the private hospital closes during your recovery due to COVID-19?

You will be continually reviewed if possible by a face to face consultation (and via an AMBER pathway) or via a remote ‘zoom’ type consultation. Follow-ups might be delayed but communication with you will be maintained. If procedures are cancelled by the facility, we will endeavour to offer surgery at another facility or offer a full refund of fees until your procedure can go ahead.

What if you get a surgical complication?

Post-operative complications do happen. Mr. Khan/Mr. Chapman would have discussed these with you. Should you suffer a complication then a decision will be made as to whether to treat you as an out-patient or if you require a hospital admission. This admission will likely be via an AMBER pathway. The amber pathway aims to contain any cross-contamination to those patients in the GREEN pathway. If urgent surgery is required, we will aim to undertake this for you at the hospital where you had the primary surgery. Occasionally urgent surgery is required and that might be via the NHS. As both Mr. Khan and Mr. Chapman are full time NHS consultants, they will be able to supervise your care in that setting.

Admission via an AMBER pathway does place you at an increased risk of contracting COVID-19 and as such you will need to accept this eventuality with all the consequences of COVID-19 disease.

Specific Location Policies

Bristol Spire Hospital:
South Bank Spire Hospital:
Winfield Hospital:
Burcot hall Hospital:

Further Information

Please check the government website at for the latest details.

We appreciate it will take some time adapting to these new measures and we thank you for bearing with us during this difficult period.

If any policy is unclear please call us to discuss your concerns. Please also refer to the terms and conditions page.